+36 62 202 316

sales @ waccapp.com

Web Access Contact Center Application

SaaS

  • Available without investment
  • Quick to deploy
  • Scalable
  • Service oriented
 

LAN Server

  • Can be integrated in your IT environment
  • Customizable
  • Unlimited number of users
  • Long term solution
 

For the proper use, we recommend the following hardware using on server and client side.

Server side

  • Small size call center (max. 10-12 operators at same time)
  • Medium size call center (max. 40-50 operators at same time)
  • Large size call center (for information, assessment of individual needs)

Operators

CPU

Memory

Storage

DB server

max. 10-12 head

Dual Core

4 Gb

2 x 250Gb

MySQL/Oracle

max. 40-50 head

Xeon

8 Gb

2 x 500Gb

MySQL/Oracle

over than 50 head

Dual Xeon

16-64 Gb

2-4 x 1-2Tb

Oracle

  • OS: Linux (Windows Server)
  • Applications: installed

Client side

  • CPU: min.: 1,6Ghz, recommended: 2,8Ghz
  • Memory: min.: 1Gb, recommended: 2Gb
  • Storage: no needs
  • Screen: min.: 1024x768@15”, recommended: 1600x900@20”
  • Good quality headset
  • OS: Windows XP/7/10, Linux, recommended: Windows 7/10
  • Applications: JRE 7/8, Mozilla Firefox (IE / GoogleChrome / Safari)

Internet connection

  • Adequate speed and quality of Internet connection (preferably a leased line)
  • Compressed: 30 kbit / s / channel (up and downlink directions)
  • Uncompressed 80 kbit / s / channel (up and downlink directions)
  • Internet traffic is a separate physical connection, or high-quality QoS router to use with it
  • Packet loss <1%
  • Delay <80 ms (BIX-up)
Functions

User interface

  • Operator / Supervisor
  • Administrator
  • Customer
  • Multilangual solution
  • OS independent

Base functions

  • Campaign manager
  • Database handling
  • Dialing rules
  • User's roles & permissions
  • Termination code editor

Call functions

  • Manual, Power/Prediktív dialer
  • IVR editor
  • PBX functions (ISDN/SMS gateway, etc.)
  • ACD / SBR (Skills-Based Routing)
  • Callback handling, call recording

Statements, controlling

  • Call statistics
  • Operator's / Supervisor's statistics
  • Voice recording
  • Listening / Teaching / Conference
  • Quota system