+36 62 202 316

sales @ waccapp.com

Web Access Contact Center Application

SaaS

  • Available without investment
  • Quick to deploy
  • Scalable
  • Service oriented
 

LAN Server

  • Can be integrated in your IT environment
  • Customizable
  • Unlimited number of users
  • Long term solution
 

Support

Our experts can help you choose the best solution from our services. If necessary, we provide support for starting up your new call center, we can help you to build the campaign structure, programming scripts and questionnaires.

  • Telephone support service: Monday-Friday 7:00 to 19:00 pm
  • E-mail support service: 7 x 24 hours (1 hour response-time, 4 hours in outside working hours or the next morning)
  • Personal support during working hours: Monday-Friday 8:00 to 17:00 pm.

Installation

Our solution is available in SaaS (Software as a Service) and in LAN Server (Local Area Network Server) as well.

Software as a Service

For companies who wish to benefit from investment costs without providing you with the SaaS solution is recommended. This will prevent the server procurement, installation, modification of IT structure and the costs of system administration. If they later decide want to migrate to the LAN Server solution, then we assume the server installation, configuration, data transfer to the new server.

Advantages

  • Available without investment
  • Quickly, just a few hours can be deployed/installed
  • Scalable
  • Predictable monthly costs
  • Services can be suspended
  • Maximum protection and security of data stored in

LAN Server

We recommend it for companies with its own IT environment and customers who needs a long-term solution. If you have minimum 10 permanent operators, this type of service is a more profitable investment. It needs an initial investment.

Advantages

  • Can be integrated in your IT environment
  • Customizable
  • Unlimited number of users
  • Long-term solutions
  • One-time investment costs
Functions

User interface

  • Operator / Supervisor
  • Administrator
  • Customer
  • Multilangual solution
  • OS independent

Base functions

  • Campaign manager
  • Database handling
  • Dialing rules
  • User's roles & permissions
  • Termination code editor

Call functions

  • Manual, Power/Prediktív dialer
  • IVR editor
  • PBX functions (ISDN/SMS gateway, etc.)
  • ACD / SBR (Skills-Based Routing)
  • Callback handling, call recording

Statements, controlling

  • Call statistics
  • Operator's / Supervisor's statistics
  • Voice recording
  • Listening / Teaching / Conference
  • Quota system